Your Fashion Destination
Discover Your Questions Answered Here
Welcome to our FAQ section, designed to help you find answers to common questions about our boutique and the unique offers we present. Here, you can explore everything from shipping policies to product details. We aim to make your shopping experience as smooth as possible. If you have any questions about sizing or the craftsmanship behind our collections, you’re in the right place. We understand that choosing the perfect outfit requires information, and we are here to assist you in making informed choices. Dive into the questions below, and discover more about the quality and thoughtfulness that defines our brand.
What is your return policy?
We understand that you have questions, and we’re here to help. If you want to know more about your purchase, our policies, or anything else related to your shopping experience, just reach out.
How do I track my order?
We value your insights and feedback. Our commitment to quality means that we listen to our customers. If you have suggestions or inquiries about our clothing, we want to hear from you.
Do you ship internationally?
Your satisfaction is important to us. We ensure a seamless shopping experience, with clear details about our products and the process. If you’re unsure about your orders or our collections, we’re here to clarify.
What materials do you use?
Curious about our brand? We take pride in our craftsmanship and the ethical practices that guide our production process. Discover more details, and feel free to ask us anything you’d like to learn!
How can I contact customer support?
We appreciate our customers and strive for transparency. All inquiries, whether about our designs or your experience with us, are welcome. Connect with us for a friendly conversation.
Common Questions
Here are some quick answers to your shopping questions.
We offer standard and express shipping options to fit your needs. Standard shipping usually takes 3 to 5 business days, while express shipping gets your order to you in 1 to 2 days. You can choose your preferred method at checkout.
Yes, once your order has shipped, you’ll receive an email with a tracking link. You can use this link to monitor your package as it makes its way to you.
Items can be returned within 30 days of receiving your order. They must be in original condition with tags attached. To initiate a return, please contact our customer service team for assistance.
Yes, we ship to several countries worldwide. Shipping times and rates vary depending on the destination. You can find the options available during checkout.
If you need to make changes to your order, please contact us as soon as possible. We can accommodate changes before the order has been shipped. Once it’s on its way to you, we cannot alter it.
We apologize for any inconvenience. If you receive a damaged item, please reach out to our customer support team within 48 hours. We’ll be glad to assist you with a replacement or refund.
We accept various payment methods including credit/debit cards and PayPal. Your payment information is secure with us, and we strive to make your checkout process as simple as possible.
To keep your items in great condition, we recommend following the care instructions provided on the label. Most items can be machine washed on a gentle cycle. Avoid harsh detergents and dry cleaning.
Absolutely! You can enter your gift card code at checkout to redeem it. Ensure that you check the balance before purchasing if your order exceeds the card’s value.
Yes, we provide size charts for all our items. You can find them on the product pages to help you choose the right fit. If you need further assistance, our customer service team is here to help.
If you need to adjust your order, please reach out to us right away. We can help with changes before it’s shipped. After dispatch, modifications may be limited.
No specific warranty is provided, but we stand behind the quality of our products. If you encounter any defects, please contact us within 30 days so we can address the issue.
You can return any unworn and unwashed items within 30 days of receipt. Please ensure tags are still attached. Unfortunately, we cannot accept items that show signs of wear.
If you need a different size or color, please return the original item and place a new order for your preferred choice. Follow the return instructions on our website.
If your item is damaged upon arrival, please reach out to our customer service team within 48 hours. We’ll assist you in processing a return or exchange.
We offer free return shipping for orders over $100. For all other orders, you are responsible for return shipping costs. Be sure to keep your shipping receipts.
Sale items cannot be returned for a refund, but we are happy to exchange them for a different size or color.
Refunds typically take 5-10 business days to process once we receive your return. You’ll get a notification once the refund is completed.
